Privacy Policy

JLR Forklift Training (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

JLR Forklift Training is run by Jamie Rawbone and is the data controller for the personal data described in this policy. You can contact us at JLR Forklift Training, email jamie@jlrforklifttraining.co.uk or phone 07944 249006.

Information We Collect

We may collect the following information:

• Your name, company name, email address and phone number when you contact us or request a quote
• Details of the training you require, preferred dates and any message you send us
• Operator details needed to deliver and record training, such as names, dates of birth, training records and assessment results
• Billing information for invoicing
• Basic technical information when you use our website, such as cookies (see our Cookie Policy)

How We Use Your Information

• To respond to enquiries and provide quotes
• To arrange, deliver and record training and assessments
• To issue certificates and maintain training records as required by our accrediting body
• To send invoices and manage payments
• To meet our legal and regulatory obligations

Lawful Basis

We process your data where it is necessary to take steps at your request before entering into a contract or to perform a contract with you, where we have a legal obligation, or where it is in our legitimate interests to run our business, for example responding to enquiries. Where we rely on consent, such as for non-essential cookies, you can withdraw it at any time.

Sharing Your Information

We do not sell your personal data. We only share it where necessary, for example with our accrediting body (RTITB) to register training and certification, with the employer who booked the training, with service providers such as our website host and email provider, or where required by law.

How Long We Keep Your Data

We keep enquiry information for as long as needed to deal with your enquiry. Training records are kept for as long as required by our accrediting body, our legal obligations and for the purposes of verifying certification. We then delete or securely destroy them.

Your Rights

Under UK GDPR you have the right to access your data, have it corrected or erased, restrict or object to its processing, and request a copy in a portable format. To use any of these rights, contact us using the details above.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.